Assistant Client Officer / Private Clients

Department: Private Clients

Role Summary

To carry out a range of client administration activities under the supervision of a Client Officer / Senior Client Officer.

Key Responsibilities

  • Assist Client Officers / Senior Client Officers with the management of their caseloads
  • Assist Administrators with routine client enquiries both over the phone and via written communication;
  • Assist administrator in monitoring of WIP and Key Performance Indicators;
  • Active monitoring and timely completion of activities with the support of Client Officer/Senior Client Officer;
  • Assist in the training of/work with less experienced colleagues according to the knowledge base and acquired skill set;
  • Develop a knowledge of WIP and KPIs with the assistance of Client Officer/Senior Client Officer and develop a knowledge of the billing process and assisting administrator on fee quotes as required;
  • Support administrators with general administration of their portfolio including photocopying, scanning and filing;
  • Undertake post reviews on a rotational basis for classification, scanning and responsibility for regularly reviewing the outstanding documents report and ensuring accurate dating of documentation on a timely basis;
  • Assist administrators with routine bookkeeping ensuring that it is completed in a timely and accurate manner;
  • Preparation of draft trustee minutes and documentation in order to assist with trustee approval process;
  • Be proactive in recognising and pursuing opportunities for improving procedures and controls;
  • Record time spent on different client matters accurately via Navision;
  • Ensure database is maintained and updated accordingly;
  • Collate supporting documentation and the preparation of financial statements on an annual basis;
  • To assist administrators with investment based work;
  • Prepare payments;
  • Assist Client Officer / Senior Client Officer with client transactions;
  • Ensure book-keeping is undertaken as per procedure;
  • Ensure that bank reconciliations are undertaken within 30 days of month end as per the DPPM

Key Competences / Skills / Experience / Behaviours Required

  •  A good academic record with at least a grade 5-9 (A-C) or above at GCSE level in English and Mathematics
  • Good organisation and time management skills
  • Attention to detail

To learn more or apply, get in touch with our People Team.