Assistant Client Officer

Role Summary

To carry outa range of client administration activities under the supervision of a Client Officer / Senior Client Officer.

Key Responsibilities

  • Assist Client Officers / Senior Client Officers with the management of their case loads
  • Assist Administrators with routine client enquiries both over the phone and via written communication
  • Assist administrator in monitoring of WIP and Key Performance Indicators
  • Active monitoring and timely completion of activities¬† with the support of Client Officer/Senior Client Officer
  • Assist in the training of/work with less experienced colleagues according to the knowledge base and acquired skill set
    Develop a knowledge of WIP and KPIs with the assistance of Client Officer/Senior Client Officer and develop a knowledge of the billing process and assisting administrator on fee quotes as required
  • Support administrators with general administration of their portfolio including photocopying, scanning and filing
  • Undertake Non-Investment Post reviews on a rotational basis for classification and return to the reception team for scanning and responsibility for regularly reviewing the outstanding documents report and ensuring accurate dating of documentation on a timely basis.
  • Assist administrators with routine bookkeeping ensuring that it is completed in a timely and accurate manner
  • Preparation of draft trustee minutes and documentation in order to assist with trustee approval process
  • Be proactive in recognizing and pursuing opportunities for improving procedures and controls
  • Record time spent on different client matters accurately via Navision
  • Ensure database is maintained and updated accordingly
  • Collate supporting documentation and the preparation of financial statements on an annual basis
  • To assist administrators with investment based work
  • Prepare payments
  • Assist Client Officer / Senior Client Officer with client transactions
  • Ensure book-keeping is undertaken as per procedure
  • Ensure that bank reconciliations are undertaken within 30 days of month end as per the DPPM

Skills / Experience Required

  • A good academic record with at least a grade 5-9 or above at GCSE level in English and Mathematics and at least a grade 5 at five other subjects.
  • Good organisation and time management skills.

To learn more or apply, get in touch with our HR team.